FAQ

Question 1: Why is this channel necessary if we already have broadcast lists?

Response:
The WhatsApp Channel offers an alternative for people who prefer a less intrusive way to stay updated. Broadcast lists serve well for critical updates, but they can become overwhelming if used for non-emergency information. This channel ensures the community can receive updates at their convenience without unnecessary notifications.

Question 2: How will you ensure that emergency updates still reach everyone in a timely manner?

Response:
Our current broadcast lists will continue to be the primary method for emergency and critical updates. This "new" channel is strictly for non-emergency information, maintaining that important alerts are not diluted or delayed.

Question 3: Will this channel compromise user privacy?

Response:
No, the WhatsApp Channel is a one-way communication tool where personal data is not shared. Subscribers will receive updates directly from Public Entity Saba without any risk of their information being visible to others.

Question 4: How can the public trust that the channel won’t eventually send spam messages?

Response:
We are committed to maintaining the integrity of this channel. Its purpose is to provide meaningful, relevant updates. 

Question 5: Will this channel create confusion between broadcast lists and the new channel?

Response:
The distinction between the two will be clearly communicated. Broadcast lists remain for critical updates, while the WhatsApp Channel serves as an additional, optional tool for general updates that the community and visitors can subsribe and/or unsubscribe at their convience. Both options have specific purposes to minimize confusion.

Question 7: How do I subscribe or unsubscribe from the channel?

Response:
Subscribing is simple— scan the QR code we’ve provided. If you wish to stop receiving updates, you can easily unsubscribe directly through WhatsApp at any time.

Question 8: Why isn’t this channel used for emergencies as well?

Response:
Emergencies require immediate and broad outreach, which is better served by our existing broadcast lists. The WhatsApp Channel is specifically tailored for non-urgent updates, ensuring clarity and effectiveness in our communication strategy.

Question 9: What kind of information will be shared on the channel?

Response:
The information posted on the channel is the exact same information (press releases, event posters, important links, etc.) that is shared on our Facebook page and our website. The channel assists in making information more accessible, especially to those who may not use Facebook. We endeavor to ensure that our entire community stays well-informed on all news from the Public Entity Saba.

Question 10: Trying to join from a business account?

Response: 
If you have experience difficulty in joining the channel from a business account, please check to see if your WhatsApp is up to date (via Play Store or Apple store); if the model of your phone is capable of receiving the newest updates from WhatsApp; or review your business account settings for any restrictions to join a channel. 

Question 11: Need help joining the channel?

Response:
Contact info@sabagov.nl if you need assistance to join the channel.